Refund policy

Return & Refund Policy

Last updated: September 2026

At Ayupharma Naturals, we strive to provide our customers with quality products and a smooth shopping experience. Since our products are consumable wellness products, returns are accepted only under the conditions mentioned below.

1. Return Eligibility

We offer a 7-day return window from the date your order is delivered.

A return may be accepted only if the product:

Was received damaged or defective.

Is different from the product ordered.

Is incorrect, damaged, or otherwise not received as expected due to an issue on our end.

Is unused, unopened and in its original sealed packaging, except where the issue itself is related to damage or incorrect product delivery.

Products that have been opened, used, consumed, tampered with, or have their original seal/packaging damaged are not eligible for return, unless the product was received damaged or the wrong product was delivered.

2. Non-Returnable Situations

Returns will not be accepted for:

Change of mind.

Incorrect product selected or ordered by the customer.

Personal preference or dissatisfaction with the product.

Products that have been opened or used.

Products with damaged, removed or tampered packaging caused after delivery.

Requests made after the 7-day return period.

3. How to Request a Return

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.

Please provide:

Your order number.

Clear photographs of the product received.

Clear photographs of the packaging and shipping label.

A brief description of the issue.

Our team will review the request and determine whether the product qualifies for a return or refund.

4. Return Approval & Shipping

If your return is approved due to a damaged, defective or incorrect product, Ayupharma Naturals will bear the applicable return shipping cost.

Customers should not send products back without receiving return instructions from our team.

5. Refunds

Once the returned product is received and inspected, we will process the applicable refund.

The refund will generally be processed within 3–15 business days after we receive the returned product, depending on the payment method and applicable banking/payment-provider processing times.

Refunds will be issued through the applicable payment method or process used for the order.

6. Refund Approval

Refunds are subject to verification and approval by Ayupharma Naturals.

If the returned product does not meet the applicable return conditions, the return/refund request may be rejected.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with the required photographs.

We may offer an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

8. Contact Us

For return or refund requests, please contact:

Ayupharma Naturals

Email: ayupharmanaturals@gmail.com

Phone/WhatsApp: +919992734655

Please include your order number in your communication so that we can assist you promptly.